Las Laf Services

Privacy Policy

How we protect client data, keys, and access credentials.

We take privacy seriously—from encrypted booking systems to strict key-handling protocols.

Data We Collect

  • Personal information: name, email address, phone number, and billing address
  • Property information: service address, access instructions, property size, and special requirements
  • Payment information: credit card details processed securely through Stripe
  • Service preferences: cleaning frequency, special requests, and scheduling preferences
  • Communication records: support inquiries, feedback, and service notes
  • We never sell or rent client information—ever.

How We Use Information

  • Service delivery: scheduling, route planning, and tailored service recommendations
  • Account management: processing payments, sending invoices, and maintaining service history
  • Communication: appointment reminders, service updates, and responding to inquiries
  • Quality assurance: training, performance analytics, and service improvement
  • Legal compliance: meeting regulatory requirements in DC, Virginia, and Maryland

Information Sharing

  • Service professionals: we share necessary details with assigned cleaners to complete your service
  • Payment processors: Stripe handles payment processing with industry-leading security
  • Legal requirements: we may disclose information when required by law or to protect our rights
  • We do NOT sell, rent, or trade your personal information to third parties for marketing

Security Measures

  • All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Strict access controls limit employee access to customer data on a need-to-know basis
  • Regular security audits and vulnerability assessments
  • All service professionals undergo comprehensive background checks
  • Secure key-handling protocols with dual verification for property access

Your Rights (DC/VA/MD Residents)

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate personal information
  • Deletion: Request deletion of your personal data (subject to legal retention requirements)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Portability: Request your data in a machine-readable format
  • To exercise these rights, contact [email protected]

Data Retention

  • Active account data: retained while your account is active
  • Service history: retained for 7 years for tax and legal compliance
  • Marketing preferences: until you unsubscribe
  • Deleted accounts: data removed within 30 days (except legally required records)

Cookies & Tracking

  • Essential cookies: required for website functionality and security
  • Analytics cookies: help us understand how visitors use our site (Google Analytics)
  • You can control cookie preferences through your browser settings
Last updated 2026 • For questions, email [email protected]