Las Laf Services

Terms of Service

The fine print behind every Las Laf cleaning experience.

Learn about scheduling policies, payment terms, liability coverage, and service guarantees.

Service Agreement

  • By booking a service, you agree to these Terms of Service and our Privacy Policy.
  • LasLaf operates in Washington DC, Virginia (Arlington, Alexandria, Fairfax), and Maryland (Bethesda, Silver Spring, Rockville).
  • Services are performed by independent contractors vetted and trained by LasLaf.
  • You must be 18 years or older to book services.

Scheduling & Access

  • Appointments can be rescheduled or canceled up to 24 hours in advance at no charge.
  • Cancellations within 24 hours incur a 50% service fee.
  • You must provide safe, legal access to the property including parking details and entry instructions.
  • If our team cannot access the property, a lock-out fee equal to 50% of the service cost applies.
  • We reserve the right to reschedule due to severe weather or emergencies.

Payments & Fees

  • A valid payment method is required to secure bookings.
  • Charges are processed after each service is completed.
  • Prices are as quoted at booking; additional services requested on-site may incur extra charges.
  • Recurring service discounts apply only to completed appointments; skipped visits reset the cycle.
  • All prices include applicable DC, Virginia, and Maryland sales taxes.

Property & Safety

  • Secure or remove valuable, fragile, or irreplaceable items before service.
  • Inform us of any hazards including pets, alarm systems, or security cameras.
  • LasLaf is not responsible for pre-existing damage or normal wear and tear.
  • Our team may decline or discontinue service in unsafe or unsanitary conditions.

Satisfaction Guarantee

  • We stand behind our work—if something was missed, contact us within 24 hours.
  • We will return within 48 hours to address any concerns at no additional charge.
  • Claims for damage must be reported within 24 hours with photographic evidence.
  • Liability is limited to the cost of service performed on the day of the claim.
  • We maintain comprehensive general liability insurance.

Service Professional Conduct

  • All service professionals undergo background checks and training certification.
  • Team members are prohibited from accepting tips in cash—please tip through the app.
  • Soliciting LasLaf service professionals for private work is prohibited.
  • Hiring our professionals directly within 12 months of service requires a $2,500 referral fee.

Limitation of Liability

  • LasLaf's maximum liability for any claim shall not exceed the fees paid for the service in question.
  • We are not liable for indirect, incidental, or consequential damages.
  • This limitation applies to the fullest extent permitted by DC, Virginia, and Maryland law.

Dispute Resolution

  • Any disputes shall be resolved through good-faith negotiation first.
  • If negotiation fails, disputes will be resolved through binding arbitration in Washington, DC.
  • These Terms are governed by the laws of the District of Columbia.
  • You waive any right to participate in class action lawsuits against LasLaf.
Last updated January 2025. Questions about these terms? Email [email protected].